There is an 85-year-old widow whose Social Security is being cut by the SNAP program. Today we’re going to talk about why this is happening to people and what you can do to make sure that it does not happen to you.
It’s really stressful because, especially in Jerrallee’s case, she didn’t do anything wrong. The government fully admitted it was their fault, but she is still the one paying the price for that mistake.
We’re going to go through her story today, as well as what causes this, what you can do to prevent it, and so on and so forth.
This is a transcript of our video. You can watch the full video on our YouTube channel: Low Income Relief.
Jerrallee King’s Story
Let’s start by introducing you to Jerrallee King.
She applied for SNAP correctly in 2021, gave them all the right information, and then she received benefits for about three and a half years. Those benefits ranged from $112 a month to $348 a month.

Then all of a sudden, her benefits stopped, and she received a bill for $8,927, which is a lot of money.
In the letter she received, the government was very open about what had gone wrong. They said:
“The Texas Health and Human Services Commission has determined your household was overpaid SNAP benefits. The overpayment occurred as a result of agency error. The agency failed to input the correct resource amount, causing the household to receive SNAP benefits they were not eligible for.”

In other words, Jerrallee did everything she was supposed to do. She gave them all the right information. She was not committing fraud, but the worker in the office did not enter the information correctly.
As a result, Jerrallee received benefits that she assumed she was legally entitled to. Then the agency discovered the mistake and wanted her to pay it back.
Why She Had No Way Of Knowing
I can’t underscore this enough because a lot of times when we talk about things like overpayments, people say things like, “Oh, you should have known you were getting more than you were supposed to.”
But Jerrallee literally had no way of knowing the amount was wrong. She had been honest. She had done everything right. It was the agency that made the mistake.
It gets even worse than that. At first, Jerrallee thought that letter was a scam. She didn’t take it seriously because she had never heard of anything like that before.
Because she couldn’t pay it, the Treasury Department sent her another letter. This time informing her that they were going to deduct 15% of her Social Security check until the debt was completely repaid.
That’s about $200 a month they are taking out of her Social Security to repay the SNAP program.
Jerrallee is 85. She’s a widow. She lives on a fixed income, and she told news outlets like ABC13 that she’s looking for a job so she can pay that money back.
This is a terrible situation to be in, and it was absolutely not her fault.
Why These Debts Get So Large
These debts grow over time because the state usually doesn’t recognize that they made a mistake until years later—sometimes even a decade or more down the road.
Then seniors get hit with these astronomical bills that there is simply no way to pay.
We’ve seen this happening in the Social Security program with SSI overpayments, and we’re seeing it happen in the SNAP program more and more as well.
A lot of the problem comes down to the SNAP error rate. Nationally, the error rate is around 11%, which means nearly 1 in 10 SNAP payments is wrong.
Of that 11%, the majority—9.26%—is the overpayment rate. That’s how many people are getting too much. The remainder comes from people who are actually getting less than they’re supposed to.
But we hear a lot less about the people who are getting underpaid. The state is very aggressive about going after those who were overpaid and making them pay it back.
Right now, the law says they can garnish up to 15% of your Social Security check and take other federal payments in order to repay that SNAP debt.
The USDA website says clearly:
“By law, states are required to correct payment errors. Overpayments must be paid back.”
ABC13 said this another way:
“Federal law requires states to claw back overpayments even when the state is the one that messed up. It’s a fine-print reality that most applicants won’t see.”
I hope you never see this situation. I hope it never happens to you. But the reality is that it is affecting some people, including Jerrallee.
I really loved what she said about it. She said:
“When you make a mistake, you have to rectify it in some way. You don’t just pass it off on somebody else and say, ‘Oh, I made a mistake here. You fix it.’”
Because that’s kind of what she’s going through. The agency made a huge error, and now she’s being asked to pay the price.
How SNAP Overpayment Repayment Works
For the rest of this video, we’re going to assume we’re talking about a notice of overpayment, not an accusation of an intentional program violation. That is a totally different matter.
We have a separate video that talks about intentional program violations. Today we’re focusing on notices of overpayment, which often aren’t even your fault.
If you’re still receiving SNAP benefits, that notice will explain how much of your current benefits they’re going to withhold to pay back the debt.
If you are no longer getting SNAP benefits—or you’re no longer eligible—then that letter will ask you to set up a payment plan or pay the debt in full.
If you don’t pay and don’t set something up, they may refer the debt to the Treasury Offset Program, or TOP program. That’s when they can start taking money from your Social Security check and other federal payments.
It’s not like one day SNAP just says, “Hey, we’re taking your Social Security,” and it’s gone. There are a lot of procedural steps before it gets to that point.
That’s actually good because it means you have opportunities to stop it before it reaches that stage.
If You Are Still Receiving SNAP
If you’re still receiving SNAP benefits, the agency will usually withhold part of your benefits to repay the debt.
Typically they withhold 10% or $10—whichever is greater—until the debt is repaid.
But that only works if you’re still receiving SNAP.
If you’re no longer getting SNAP benefits, the process works differently.
The Treasury Offset Program (TOP)
If the debt isn’t paid or arranged, the agency can send it to the Treasury Offset Program (TOP).
TOP is a federal system that can automatically withhold money from government payments like:
- Social Security
- VA benefits
- Federal tax refunds
- Other federal payments
The USDA can tell the Treasury, “This person owes us money,” and then the Treasury attempts to collect it from other payments you receive.
The amount they can take is the lesser of:
- 15% of your monthly benefit, or
- The amount over $750 per month.
That means if your benefits are very low—close to $750—they may take less than 15% because they must leave you at least $750 in federal benefits.
However, that protection only applies to federal benefit payments like Social Security. It does not apply to tax refunds. Tax refunds can be taken in full.
This is especially difficult right now because Medicare rates have gone up and the COLA has already affected many people’s SNAP benefits.
What To Do If You Receive An Overpayment Notice
If you receive a notice of overpayment, the clock starts immediately and you need to act quickly.
These letters usually come from state agencies like:
- DCF
- DHS
- HHSC
They will not come from Social Security.
The letter will explain:
- The amount they say you owe
- Why they think you owe it
- Your appeal rights
- Your deadlines
Please pay attention to those deadlines.
Even if the letter looks suspicious or seems like it might be a scam, do not ignore it. Instead, contact your state agency using the official phone number you know is correct and confirm whether the notice is real.
Usually you have 60 to 90 days to request a fair hearing in writing. That hearing allows you to challenge the overpayment decision.
From what I’ve read, if you appeal within 10 days, your SNAP benefits will stay the same while the appeal is being decided.
However, if you lose the appeal, you may owe back the benefits you continued to receive during that time.
Asking For A Debt Compromise
You can also ask the state for a debt compromise.
A compromise means the agency agrees to reduce or waive part of the amount you owe.
You may qualify if:
- The overpayment was caused by agency error or household error
- You cannot reasonably repay the debt within 36 months
For example, if the overpayment is $1,000 and your benefit reduction is $10 a month, you would only repay $360 over three years. In some cases, the agency may reduce the debt to that amount so it can realistically be repaid.
These rules vary by state, so you’ll need to ask your state agency or contact your local legal aid office.
When requesting a compromise, be very clear about the hardship the repayment would create—especially if it would prevent you from covering basic needs like food, housing, or medical care.
Setting Up A Payment Plan
If you’re no longer on SNAP, you should call your state agency as soon as you receive the notice and try to set up a payment plan.
Even offering something small—like $25 a month—may prevent the debt from being referred to the Treasury.
Make sure any agreement is in writing, and keep copies of everything for your records.
Stopping the debt before it reaches the Treasury is extremely important because once it gets there, it can be much harder to resolve.
If The Treasury Is Already Taking Your Money
If garnishment has already started, your options are more limited, but you may still have some.
First, call the TOP hotline. They can tell you:
- The agency code
- The creditor agency
- Who you need to contact
However, TOP cannot waive the debt, refund money, or set up payment plans. They are only the collector.
You still have to work with the original SNAP agency because they are the ones who actually control the debt.
Don’t File The Wrong Forms
Some people try to file Social Security overpayment forms like SSA-632BK or SSA-561.
Those forms are for Social Security overpayments, not SNAP debts collected through the Treasury Offset Program.
In this situation, Social Security is basically just the delivery system for the payment. They aren’t responsible for the SNAP debt.
Trying to resolve it with Social Security is like complaining to the mail carrier that your utility bill is too high. They simply can’t fix it.
You must deal directly with the state SNAP agency.
One Possible Exception
One situation where reconsideration may be possible is if you never received the original overpayment notice.
If the agency failed to properly notify you, legal aid organizations say this may reopen your appeal rights—even after the debt has gone to the Treasury.
You can also try contacting your SNAP office to explain financial hardship and renegotiate, but once it reaches the offset stage it can be much harder to undo.
How To Protect Yourself
If you’re watching this purely for informational purposes and this situation hasn’t happened to you, there is one simple step you should take right now.
Update your mailing address with your state SNAP agency.
Make sure they know how to reach you so you don’t miss any future notices.
If you ever receive a notice of overpayment, you need to act quickly. If those letters are going to the wrong address, you may miss the opportunity to protect yourself.
If you request a hearing, you’ll likely need to include:
- Your name
- Address
- Case number
- Phone number
- Date
- The reason you disagree
If you’re past the appeal deadline, you may also need to explain why you’re late.
Keep copies of everything you send and send it by certified mail if possible.
Final Thoughts
This situation is incredibly stressful. Finding out there was an issue with your benefits and then receiving a demand for repayment can feel like an absolute nightmare.
If you need additional support, please check the legal aid list on our website at lirlinks.com. There are organizations out there that may be able to help you.
I hope this video has been helpful, and I would encourage you to check out our other recent videos on Social Security because there is a lot going on there that you don’t want to miss.
Update
Update: An anonymous donor has now paid off Jerrallee’s SNAP debt in full.
We’re grateful for that generosity — but if you receive an overpayment notice, don’t ignore it. You may have appeal rights and options before garnishment begins.


